Frequently Asked Questions (FAQ)

Shipping

I ship in stock items within 3 working days. Overseas orders are shipped by International Air Courier and will arrive in 3-10 working days (Yay!). As the buyer you are responsible for any customs charges for your country.
Please be aware that Standard Post and International Air options do not include tracking, as a result these services are used at your own risk.

For ready to wear garment orders, please allow up to 3 weeks for design and construction as all items are cute and sewn by hand - good things take time!

I'm more than happy to package your item in a gift box, though this may incur extra shipping costs. Please contact me for details.


Do you ship overseas, rurally and to P.O. boxes?

I ship internationally, if you don't see a postage option for your country just send me a message and I'll get back to you with shipping options.
I send to RD addresses within New Zealand.
Sadly I don't currently ship to P.O boxes, how about having it sent to a home address, family member or workplace instead?


Refunds and exchanges

If you are not completely satisfied with your item, please contact me immediately. I will arrange exchanges or replacements if you feel your item is not as described, or arrives damaged. These circumstances will be handled on a case by case basis.

Where is Velvet DeCollete clothing made?

All of my garments are cut and constructed by hand, usually by myself. In the event that I cannot complete all orders with my own hands my trusted assistant Clementine - a qualified and talented designer in her own right - might work on your order. 


I have a question!

Fire away! If you have any questions about sizing, products or services just flick me a message and I'll be happy to help.