Frequently Asked Questions (FAQ)

What are your modelling rates?

My rates vary according to the kind of modelling you're after, the duration, location and hair & makeup arrangement. Send me your requirements and I'll happily send you a no-pressure quote.


Where is Velvet DeCollete clothing made?

I pattern, cut and construct all of my bespoke garments myself. In the event that I cannot complete your order with my own hands my trusted assistant Clementine - a qualified and talented designer in her own right - works alongside me on your order. 


Shipping clothes & prints

I ship in stock items within 3 working days. Overseas orders are shipped by International Air with 10-14 working days delivery or Interntional Courier with 3-10 working days delivery (Yay!). As the buyer you are responsible for any customs charges for your country.
Please be aware that Standard Post and International Air options do not include tracking, as a result these services are used at your own risk.

For ready to wear garment orders, please allow up to 3 weeks for design and construction as all items are cut and sewn by hand - good things take time!

I'm more than happy to package your item in a gift box, though this may incur extra shipping costs. Please contact me for details.


Do you ship overseas, rurally and to P.O. boxes?

I ship internationally, if you don't see a postage option for your country just send me a message and I'll get back to you with shipping options.
I send to RD addresses within New Zealand.
Sadly I don't currently ship to P.O boxes, how about having it sent to a home address, family member or workplace instead?


Refunds and exchanges

If you're not completely satisfied with your item, please contact me immediately. I'll arrange exchanges or replacements if your item is not as described, or arrives damaged. I'll handle these circumstances on a case by case basis.

 


I have a question!

Fire away! If you have any questions about sizing, products or services just flick me a message and I'll be happy to help.